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Respondent ID:

Mystery Auditor Name:

Mystery Auditor Code/ Number:

	Edition Date:
	Audit Gate:
	F&B (Food & Beverage) Outlet Name:
	F&B (Food & Beverage) Outlet Identifier:
	Type of Audit:
	Is the kiosk easy to locate with clear signage?
	Is the kiosk easy to locate with clear signage: Reason for selecting No (if any). Write your observation here and reason:
	Are pathways to the kiosk free of obstructions?
	Are pathways to the kiosk free of obstructions: Reason for selecting No (if any). Write your observation here and reason:
	Is the kiosk well-lit and visually appealing?
	Is the kiosk well-lit and visually appealing: Reason for selecting No (if any). Write your observation here and reason:
	Are menus (digital or printed) clearly visible?
	Are menus (digital or printed) clearly visible: Reason for selecting No (if any). Write your observation here and reason:
	Is the kiosk counter clean and well-maintained?
	Is the kiosk counter clean and well-maintained: Reason for selecting No (if any). Write your observation here and reason:
	Are nearby areas (floor, tables, trash bins) clean?
	Are nearby areas (floor, tables, trash bins) clean: Reason for selecting No (if any). Write your observation here and reason:
	Is the staff's uniform clean and presentable?
	Is the staff's uniform clean and presentable: Reason for selecting No (if any). Write your observation here and reason:
	Is there a proper queuing system in place (ropes, signage)?
	Is there a proper queuing system in place (ropes, signage): Reason for selecting No (if any). Write your observation here and reason:
	Is the queue being managed efficiently by the staff?
	Is the queue being managed efficiently by the staff: Reason for selecting No (if any). Write your observation here and reason:
	Did the staff greet you politely and assist promptly when you reached the counter?
	Did the staff greet you politely and assist promptly when you reached the counter: Reason for selecting No (if any). Write your observation here and reason:
	Were they knowledgeable about the menu items?
	Were they knowledgeable about the menu items: Reason for selecting No (if any). Write your observation here and reason:
	Did the staff recommend any specific food or combo? (upselling)
	Did the staff recommend any specific food or combo: Reason for selecting No (if any). Write your observation here and reason:
	When offering cash, did the staff respond with a clear "No, cards only" policy?
	When offering cash, did the staff respond with a clear "No, cards only" policy: Reason for selecting No (if any). Write your observation here and reason:
	Did they explain the card-only payment policy politely?
	Did they explain the card-only payment policy politely: Reason for selecting No (if any). Write your observation here and reason:
	When asked again about cash payment, did the staff stay consistent and reinforce the card-only policy?
	When asked again about cash payment, did the staff stay consistent and reinforce the card-only policy: Reason for selecting No (if any). Write your observation here and reason:
	Was the card payment process smooth and without delay?
	Was the card payment process smooth and without delay: Reason for selecting No (if any). Write your observation here and reason:
	Did the staff thank you or acknowledge the payment after completion?
	Did the staff thank you or acknowledge the payment after completion: Reason for selecting No (if any). Write your observation here and reason:
	Check if "wallet credit" is enabled?
	Check if "wallet credit" is enabled: Reason for selecting No (if any). Write your observation here and reason:
	Able to purchase F&B via Wallet Credit?
	Able to purchase F&B via Wallet Credit: Reason for selecting No (if any). Write your observation here and reason: